FAQs

Please see

  • How do I operate the AR-1?

    The AR-1 was designed to be both intuitive and easy to operate. For step by step operations, please see our instruction card linked below. AR-1 Operating Instructions

  • How long will the AR-1 run?

    The length of time that your AR-1 will run continuously will depend on your power source and whether you are running it for straight throughput OR to generate pressure. While using it to build pressure, it will consume roughly double it’s consumption rate and subsequently roughly halve your run time on your particular battery.

  • Can I buy custom length hoses, hose repair kits or hardware to make my own hoses?

    Absolutely, yes. Please see our accessories section by clicking here.

  • How many gallons is my AR-1 good for?

    We have test units that have pumped more than 10,000gal in a single, uninterrupted setting. (85deg F at 45% humidity, out of direct sunlight, with continuous power)

  • Can I store my AR-1 wet?

    For short term movement, storage, employment, absolutely, yes. That being said, while not in use or planning on use, we recommend allowing the pump to run “dry” by disconnecting both hoses for 5-10 seconds and turning the unit on. This will purge the remainder of the water from inside the unit. We also recommend allowing your hoses to hang and drip dry. While you can store the AR-1 and accessories wet, for longevity, we recommend allowing them to dry before longer term storage.

  • Will you have other power cord options?

    100% yes. Please make sure to sign up for our newsletter below for our new product announcements and be sure to follow us on social media.

  • Can I pump liquids other than water with my AR-1?

    The AR-1 was designed to circulate water with the ultimate goal of using that water for consumption. While the AR-1 IS NOT A FILTER and you should not consume water directly through from the AR-1, avoid pumping other fluids that could contaminate your water further. DO NOT PUMP caustic chemicals or flammable liquids or fuels. This includes but is not limited to: pool chemicals, oxidizers, diesel, kerosene, AvFuel (all formulations), gasoline, butane, NG, LP, etc. Doing so can be extremely hazardous to your health and safety and will void AR-1 warranty. Please use your AR-1 responsibly.

  • I'm having trouble setting up my AR-1, do you have a troubleshooting guide?

    Yes. Please click here to link to our troubleshooting guide.

  • What is your return and warranty policy?

    Please click here for our returns and warranty policy.

  • When will the rest of the ecosystem be available?

    The AR-1 was designed to be the beating heart of the ecosystem and will be forward compatible with forthcoming filter and water treatment modules. We’re working hard to bring those modules to market, so please be sure to sign up for our newsletter and follow us on social media to be the first to know about our new product launches.

  • What is the pink liquid that came in my AR-1?

    The pink liquid is a non-toxic anti-freeze and sterilization solution to keep the AR-1 from rupturing any seals or cracking in cold temperatures during shipment and storage. It furthermore defends against any mold or mildew that might try to grow in warm, humid environments. Before first use moving potable water (water intended for consumption) be sure to run 10-15gal of water through the AR-1 or until the water runs clear.

  • Why was there condensation in my AR-1 packaging?

    Each AR-1 is thoroughly tested and checked before shipping. As a result, we pump no less than 15gal through each AR-1 to ensure proper function. After packaging, we place a dessicant packet inside the mesh pouch and pull a modest vacuum on the packaging. Any residual condensation may be due to a differential in relative humidity, but is not harmful to the AR-1 or other contents.

  • How far will the AR-1 pull water up?

    The AR-1 will pull water up to itself (aka - lift) water on the intake side up to an elevation of 10’ unassisted, started dry with no prime. This may vary slightly depending on your elevation and barometric pressure. If it is not doing so, make sure that the intake strainer is fully submerged and the intake hose hasn’t collapsed on itself. This is indicating that the intake hose is clogged.

  • How far up will the AR-1 push water?

    The AR-1 will push water up to an astonishing 100’+ in vertical elevation. The exact distance may vary based on your elevation and barometric pressure. To achieve a faster arrival of water at your elevation, plug in your outlet hose and turn the pump on until water is coming out the outlet hose. Turn the pump off, then elevate the hose. Once your outlet hose is at elevation, turn the AR-1 back on. Water should begin to flow immediately.

  • How far can I push water with the AR-1?

    At this time, we have tested lengths in excess of 140’. As long as you haven’t exceeded 100’ in vertical elevation change, depending on your elevation and barometric pressure, you should be able to push water in excess of 200’ along uneven terrain.