ORDERS, PAYMENTS & SHIPPING
Most orders ship within one week and you will receive an automated email with shipping information and your tracking number. If you did not receive your tracking number, please contact us here.
Shipping speed will depend on the carrier and service you select. We generally see faster speeds with UPS Ground over USPS Ground Advantage. This will also depend on your location as we are located in Northern Alabama.
Yes! We utilize ID.me for ID verification. Click the ID.me button when shopping to submit credentials and receive a discount. Please note that this discount may not be active during sales events and cannot be combined with other sales or offers.
Yes! Please contact us if you are a unit, agency, or organization looking for contract terms and bulk quantities. Visit our gov/mil/agency procurement page here.
If your organization is tax exempt, e.g. official governmental purchases not subject to tax, please contact us directly via email to place your order. We cannot refund tax applied at checkout after the fact. If you're placing a tax exempt order, please visit our mil/gov/agency procurement page here.
Yes - we ship to your APO/FPO/DPO. Shipping to these locations may take longer than normal. Note that we are not responsible for shipments that don't arrive before you change APO/other location. All orders shipping to APO addresses must ship through USPS.
We ship directly to the US, Canada, and APO addresses. To see a list of our International Dealers, please click here.
RETURNS, EXCHANGES, REFUNDS & WARRANTY
We want you to be satisfied with your purchase. If you are not completely happy with your
order, you may request a return within 30 days of receiving your item.
Please visit our Return, Exchange & Refund page here.
Items are only eligible for exchange if they are defective, damaged, or incorrect. We accept exchanges of new, unopened, and undamaged products. Customer is responsible for return shipping if applicable. Exchange information is found on our Return, Exchange & Refund Policy page here.
Please visit our Warranty page.
Warranty for sourced products is handled by the original manufacturer. The relevant warranty information and contact details are included on each product page. Cana Provisions supports the return and exchange process on our end, but technical warranty claims on manufacturer products are processed directly with the brand.
GENERAL QUESTIONS
We're located in Northern Alabama/Greater Huntsville.
Our mailing address is:
Cana Provisions
PO Box 20
Gurley, AL 35748
No. Cana Provisions manufactures select products and carefully sources others from established brands whose equipment meets our standards for field reliability. Where a product is sourced rather than manufactured by us, that is indicated on the product page. Our role with sourced products is curation and vetting — we carry what we'd rely on ourselves, not everything available.
Products go through internal field evaluation before they're listed. For sourced products, we also consider manufacturer reputation, certification standards, and real-world track record in the environments our customers operate in. We don't list gear based on margin or vendor relationships.